Frequently Asked Questions
Enter keywords to quickly find solutions for equipment failures, operation and maintenance.
The claw of the claw machine cannot grip prizes firmly, how to adjust it?
You can adjust the claw strength voltage and grabbing time through the motherboard setting menu. It is recommended to set the strong voltage at 12-14V and the weak voltage at 6-8V according to the weight of the prize. If the claw is still loose after adjustment, please check whether the claw spring is deformed or the cable is loose.
The arcade machine has no response when powered on, what is the reason?
First check whether the power socket and power cord are normally powered, then check whether the power switch and fuse on the back of the machine are damaged. If the power supply is normal but the screen is still black, please check whether the motherboard wiring is loose or the power module is faulty.
The coin acceptor does not recognize coins, how to fix it?
First clean the dust inside the coin acceptor, then re-calibrate the coin parameters according to the manual. If it still cannot be recognized, check whether the coin acceptor wiring is normal, or replace the coin recognition sensor.
The redemption machine gets stuck when dispensing tickets, what to do?
Open the machine cabinet to check if the lottery paper is jammed or tangled, clean the stuck tickets and re-thread the paper according to the instructions. If jams occur frequently, check whether the ticket cutter is worn or the paper roll is not installed properly.
Can I install the amusement equipment by myself?
Most stand-alone machines are plug-and-play after unboxing, no complicated installation required. For large FEC projects and soft play playgrounds, we provide installation manuals and video guidance. You can also book our on-site installation service, and our engineers will come to your location for installation and commissioning.
How to do daily maintenance for game center equipment?
Clean the appearance and internal dust of the machine every day, check whether the buttons, joysticks and coin devices work normally. Lubricate the claw mechanism and moving parts every month, and check the wiring harness and power supply for aging every quarter. Regular maintenance can reduce the failure rate by more than 40%.
The local voltage does not match the equipment, how to solve it?
Our equipment supports customized voltage before delivery (110V/220V). If you have already received the equipment and the voltage does not match, you can purchase a matching transformer for conversion. Please confirm the local voltage standard before ordering to avoid adaptation problems.
How to do safety inspection for indoor soft playground?
Check the soft package for damage and exposed hard edges every day, and check whether the connections of slides, climbing frames and guardrails are loose. Conduct a full safety assessment every quarter, and replace worn sponge and protective parts regularly to ensure compliance with EU EN1176 safety standards.
What is the warranty period of your amusement equipment?
All brand new equipment comes with 1-year full warranty for the whole machine, and lifetime paid maintenance service. Consumable parts (such as bulbs, buttons, springs) are not covered by the warranty due to normal wear and tear. During the warranty period, we will provide free replacement parts for non-human faults.
The equipment is damaged during transportation, what should I do?
Please take photos and videos of the outer package and damaged parts immediately when signing for delivery, and contact our after-sales team within 3 working days. We will confirm the damage situation and provide free replacement parts or compensation solutions according to the actual situation.
Do you provide operation training for bulk orders?
Yes. For FEC whole-site projects and bulk orders, we provide free equipment operation, daily maintenance and basic troubleshooting training. We can also provide customized operation guidance solutions to help your team get started quickly.
Can old equipment be upgraded with new system?
Most models support system upgrade and motherboard replacement. You can provide your equipment model and purchase year, our technical team will evaluate whether it can be upgraded and provide a corresponding quotation.
How to order original spare parts for equipment?
You can contact our sales team directly via WhatsApp, provide your equipment model, part name or clear photos of the damaged part. We will confirm the matching model, quote and arrange delivery as soon as possible. We support global shipping of spare parts.
How long does it take to deliver spare parts for overseas orders?
Delivery time depends on your delivery address and shipping method you choose. For common small parts, express delivery takes 5-10 working days to most countries; for large and heavy parts, sea freight takes 25-45 working days. Specific freight and timeliness will be calculated according to your receiving address.
Can you customize special parts for equipment?
Yes. We support customized appearance, program and accessories for equipment, and also provide customized processing of special parts for old models. You can provide drawings or samples, and our engineering team will evaluate and provide a customized plan.
Do you offer OEM/ODM services for arcade machines?
Yes, as an original manufacturer, we provide comprehensive OEM and ODM services. We can customize cabinet designs, software programming, localized coin acceptors, and brand logos to suit your specific amusement center or distribution needs.
What is the Minimum Order Quantity (MOQ) for importing your amusement equipment?
Our MOQ is typically 1 unit for sample testing. However, for better shipping cost efficiency and wholesale pricing, we recommend ordering a 20ft or 40ft container mix of different arcade machines.
What is the production lead time for wholesale arcade machines?
Standard models are usually ready within 7-15 working days. For bulk orders or customized OEM machines, production takes approximately 15-45 working days depending on the customization details.
What secure B2B payment methods do you accept for overseas orders?
We accept secure international payments including T/T (Bank Transfer), XTransfer, and Alipay for global business transactions. We typically require a 30% deposit before production and the 70% balance before shipment.
What shipping terms (Incoterms) do you support for international buyers?
We primarily support EXW, DDP, FOB, and CIF terms. Our logistics team can assist in arranging cost-effective sea freight or air freight to your destination port, covering major routes across Europe, Southeast Asia, and Africa.
Can the arcade machine software be localized and support specific operational restrictions?
Absolutely. Our game systems support multiple languages. Furthermore, our engineering team can configure specific operational compliances, such as dynamic location-restricted codes (geofencing), to protect your regional operating rights.
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